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Frequently Asked Questions

Yamil Craft rugs are authentic hand-knotted rugs produced under a single centralized location to ensure consistent quality. We take pride in offering affordable, honestly priced products without involving middlemen. Our commitment goes beyond a one-time purchase as we provide a lifetime guarantee.

Yes, we do. You can initiate a return within 30 days of delivery for a free refund. Read more…

You can easily return a return by following these simple steps. Read more…

Your refund will be initiated as soon as the returned rug is received. It may take 2-5 workdays depending on your bank.

All payments are secured with Stripe payment gateway. Learn more about Stripe

Yes, we buy and exchange old rugs. Get in touch with us at for further details.

  • Vacuum it regularly using a standard vacuum cleaner at least once every week to maintain the cleanliness of your rug and prevent dirt and dust from accumulating deeply.
  • Avoid placing it in direct sunlight or near a heat source for an extended period. Prolonged exposure to sunlight can cause the vibrant colors of the rug to fade over time.
  • Effectively remove spills and stains with a damp cloth and mild soap by gently blotting the affected area. Avoid rubbing excessively as this can potentially worsen the stain and harm the integrity of the fibers. If stain persists, seek professional cleaning services. It is crucial to refrain from using harsh chemicals or bleach on your rug, as their abrasive properties can lead to color fading and damage the luminous property of the wool fibers.
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