Free Shipping   |   Easy Return   



  • Free shipping to the US and Canada.
  • All orders are shipped via UPS/FedEx/USPS.
  • Product shipping will be completed within 1 business day.
  • Typically takes 4-7 business days to deliver to the US and Canada.
  • Customers will receive a tracking code via email for their convenience.
  • All orders are shipped with insurance and securely packed to ensure customer satisfaction
  • Potential delays may occur during peak seasons and holidays.
  • All orders are shipped from our location in Sacramento, CA 95824.
  • The customer will be responsible for any customs fees or local tax charges.
  • In the event of any loss or damage during transit, contact us immediately for full refund or exchange.
  • For further inquiries, contact us!


  • We provide 30-days free return and exchange policy.
  • We offer free returns for damaged products during delivery.
  • To initiate a return, please follow these simple instructions:
  1. Pack the rug with a plastic covering.
  2. Measure the dimensions of the package (length, width and height)
  3. Fill the return/exchange form below.
  4. Within 24 hours, we will email you the free return label.
  5. Drop the package with the included return label at the nearest UPS hub.
  • Your refund will be processed once we receive the returned item. It may take up to 5 business days for the transaction to be completed.
  • Please return the rug in its original condition to avoid any deductions for loss of value.
  • We offer an exchange option for your purchase, allowing you to select another rug if desired. Please note that any account adjustments will be based on the selected rug.

Return/Exchange Form

Fill the form below to return/exchange your purchase

Order Information

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